All orders shipped before April 16th to the U.S. may experience some delays as the U.S. has significantly decreased the amount of airplanes allowed via JP Post (our standard courier). All orders to the U.S. after April 16th have been upgraded to UPS shipments. Shipments after leaving our facility should land in as short as 3 to 5 days.
We are currently are not experiencing shipping delays with our couriers in any other parts of the World.
If you have any questions, do not hesitate to email email@example.com so we can help.
We currently ship to these countries as usual:
Australia, New Zealand, Cambodia, Canada, Finland, France, Germany, Hong Kong, Iceland, Jersey, Kazakhstan, Lebanon, Macao, Malaysia, Mexico, Monaco, Myanmar, Netherlands, Philippines, Qatar, Saint Pierre and Miquelon, Singapore, South Korea, Taiwan, Tajikistan, Thailand, UK, US, Vietnam
Umami Ninja is a Japanese snack service that delivers premium Japanese snacks all over the World. Our Ninjas scour Japan to bring the best of regional favorites and exclusive snacks from all areas of Japan.
Our Omakase boxes vary each month and feature regional favorites exclusive to specific regions of Japan. We work closely with various manufacturers to produce completely different boxes each month.
Products in the Omakase boxes can range from chips, wagashi (traditional Japanese snacks), hard candies, sweets and of course even noodles like ramen!
Multiple noodle snacks will be included in every package.
Our Omakase box is different from other boxes from Japan in 3 simple ways.
#1 Our boxes are easily the biggest, with each box containing a well-curated collection of snacks weighing in at over 1.5 kgs (3.3 lbs).
#2 We do not just have 1 Box. Customers can choose between multiple boxes at any given time. While the Omakase Box Premium offers the best balance of season treats including the most variety, if you'd like a box more specific, you can choose a box that works best for you.
#3 There are some amazing things going on all over Japan in the World of snacks. Our Ninjas focus on collecting region exclusive snacks from all over Japan, as far up North of Hokkaido to the island of Okinawa.
For every snack we translate the common allergens listed on the snack’s packaging and put it on the product page of the website.
These are the 8 common allergens we list as designated by the FDA: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans.
If you have any questions regarding allergy information of a specific product, please contact us at firstname.lastname@example.org.
Japan writes their snacks in the YEAR/MONTH/DATE format. While we would never deliberately send an expired snack, if you feel a snack is expired at the time of delivery, please contact us at email@example.com.
While we currently do not offer a fully vegetarian omakase box, we do offer a vegetarian snacks in our online store.
We currently do not offer an option to fully customize a box regarding dietary restrictions and allergies. You can however purchase items from our online store a la carte to receive a shipment of your choosing. We currently offer free shipping for purchases over $99 US. That's a saving of over $50 to certain countries!
Yes! You can gift boxes to everyone including friends and family (you can even gift them to yourself!)
All shipments during the Covid-19 pandemic has been upgraded to the next level of shipment at no extra cost.
Express shipping is shipped via UPS.
For Omakase Box orders:
I am happy to let you know that shipping is free worldwide for all Omakase Box orders!
The declared value of each item in a shipment is within the duty free allowance for most countries. However, it is up to you to confirm your country's import regulations as we are not responsible for any custom fees that may incur to receive your shipment.
For Umami store orders:
We are thrilled to now ship Umami store orders worldwide directly from Japan! Shipping cost will depend on the ordered item's weight and the selected shipping method.
Due to Umami Ninja being in Japan, the laws and regulations which govern the products we sell may work a little differently than those of your home country. We provide worldwide shipping to help share all of Japan's awesome snacks, candy, food items, and more with the world. Therefore, we may not be able to confirm the regulatory status for each of our products across all of the countries to where we offering shipping.
That's why we ask that all customers verify with their local laws and regulations governing any products ordered from us, which may be subject to fines, duty fees, or rejection at customs inspection. Regrettably, we cannot be held liable for any penalties, fines, or other occurrences that may occur. We encourage all customers to exercise due diligence when placing an order with us to ensure all of their items will not violate any importation rulings, local laws, and regulations.
If you have any questions, please don't hesitate to ask. Email us at firstname.lastname@example.org
Due to shipping regulations in many of the countries with our couriers during the pandemic, a limit has been placed to 10 noodle products per order. This will include Ramen, Soba, Udon, and Yakisoba dishes. This is a temporary regulation and should return to unlimited noodles per order as customs regulations ease with the pandemic.
This pertains to single orders and multiple orders can be placed if you want more noodles!
For larger quantity orders, please contact customer service directly at email@example.com and we can get a custom order set up for you! (There will be a slight shipping charge).
Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please take a photo immediately and email us at firstname.lastname@example.org we can assist you further.
Please Note: As the weather heats up, it becomes more difficult to guarantee chocolate will arrive in good condition. If temperatures in your location are above 23°C (73°F), chocolates may arrive slightly damaged. At temperatures above 28°C (82°F), the products may melt in transit. We cannot be held responsible for any temperature-related damages caused during shipping.
Your order will ship out of our facilities within three business days from the day we receive your order. For example, if your order is received Monday 11am Japan time, your order will ship out no later than end of day Thursday, Japan time. Orders received on the weekend will be shipped out the following week.
*Shipping times may be slightly delayed depending on the destination due to the Covid-19 pandemic. While our Ninjas as well as the couriers do their best to deliver your snacks on time, during this International crisis, some packages may experience a slight delay.
In order to better serve you, we've upgraded our shipping logistics to Japan and ship using Japan Post, which allows us to now offer Free International Shipping! Boxes usually arrive 1-4 weeks after ship date, but please allow up to 6 weeks as there might be local customs or weather delays.
Because of these possible delays due to weather or postal disruption or customs, we ask you wait at least 6 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.
The final delivery will be made by your local government sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).
We currently have 3 different shipping options: Saver, Standard and Express.
We've upgraded our shipping logistics to ship out boxes on a rolling basis throughout the month in order to shorten the time between you placing your order to you receiving your box. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from Japan and international shipping can be unpredictable.
If your shipment has not arrived after 6 weeks from the shipping confirmation email, please feel free to contact us at email@example.com and we will do our best to help.
For Omakase Box orders:
We are proud to now offer free shipping with tracking to many countries around the world!
The countries that will now have tracking included in their subscription shipments are: US (including Puerto Rico and the Virgin Islands), Canada, Mexico, Brazil, Israel, Turkey, Great Britain, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Australia, New Zealand, America Samoa, Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Philippines, Rep. of Korea, Singapore, Taiwan, Thailand, Vietnam, Guam.
For other countries not on the above list: In order to be able to offer free shipping worldwide from Japan while not increasing the price of our boxes or lowering the quality/quantity of our curated items, we do not include tracking for our Umami Box shipments. We have found that nearly all boxes are delivered in a timely manner without tracking. Thanks to this shipment method, we are able to include more premium snacks and noodles that can only be found in Japan in your box.
For Umami store orders:
It depends on which shipping method you choose: We offer both Trackable and Non-Trackable shipping methods during checkout. However, please note that even if you purchase both Umami Box and Umami store items in the same order, Umami Box will be shipped separately and without tracking. Also note that any Umami Ninja store orders shipped with Tracking will require a Signature to receive the package so plan accordingly.
Thank you for wanting to share the Umami Ninja experience with your friends and family!
Because we need a unique shipping address attached to each order, it's currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.
Before ordering, we recommend you double check any customs regulations that can affect your shipment and cause delays or problems. When items are shipped internationally, every shipment must go through customs. This may cause a slight delay for arrival of your shipment. After customs clears your package, it will be set to be delivered within your local post office!
Please note that shipments to Brazil may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs.
While we wish we could speed up how fast you get your package, we unfortunately cannot control any delays that might happen while your Umami order is in transit!
All packages are subject to customs inspection. Once your package arrives in the destination country, customs will inspect the package. We do not have any control when they will release the package. Keep an eye on your tracking information to watch it's journey and see when its released!
It is very common for there to be a lag in time from when the parcel is marked as "delivered" and when it actually arrives. Sometimes, they will mark an item as delivered and it won't arrive until 3-4 days later at the worst case - 1 week later.
If your package does not arrive within 3-5 days of being marked as delivered, we ask that you contact your local post office first and then contact us at firstname.lastname@example.org us so we can proceed with the next steps!
If your tracking has "Retention" status under the shipping tracking record column, it is either being held at customs for inspection or the package was delivered and no one was there to receive it. You (or the recipient) should have received a slip from the postal carrier with instructions on how to retrieve the package. If you did not receive a slip, there is a chance the package is still at customs for inspection and you may need to wait a few days for it to clear customs. We also recommend you contact your local post office as soon as possible so you can resolve the issue.
Please note that Umami Ninja cannot control how long customs may detain or when they release a package.
If your tracking says: "Item arrival at collection point for pick-up" that means your parcel is ready for pickup at the local post office branch. We recommend that you contact your local post office immediately or your item will be shipped back to us!
Please contact your local post office to get more information about the delivery.
My tracking says my post office? Do I need to pick it up?
If you see "Item Arrival At Collection Point"on your tracking - please go to your local post office ASAP with your tracking number and valid photo ID.
If you do not know where your local post office is, please call your country's main post office hubhelp line to determine where your item is being held at.
If you do not do this within a certain time frame, your package will be shipped back to Japan.
Because the artisanal, gourmet snacks we curate are perishable and sometimes have short shelf lives, all items purchased through umamininja.com are final and non-refundable. We do not accept returned orders/items.
If your order has been delayed and hasn't arrived from within 6-8 weeks from the ship date, please reach us at email@example.com. Missing or lost orders mustbe reported within 10 weeks from the shipping confirmation date to be eligible for reimbursement.
Customer satisfaction is of the utmost importance to us. If you encounter any issues, please do not hesitate to contact us at firstname.lastname@example.org assistance.
At this time all orders are processed in USD.
For your reference we do have an on-site currency converter that will estimate the product price in CAD, AUD, GBP, JPY, EUR, SGD, and HKD. However, this is only an estimate, and the value on your bank statement may be different from the estimate shown. The value charged in your local currency is subject to the exchange rate between USD and your local currency at the time of your purchase.
What happens if I’m charged customs taxes or fees?
Each country has their own laws and regulations when it comes to processing shipments from other countries. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees. Umami Ninja is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and Umami Ninja does not have control if you are charged import taxes.
Our payment system needs to verify the CVC/CVV code along with the billing zip code. Your billing address and shipping address do not need to be the same, we just need to verify for the zip code of the card.
Please check with the issuing company to see if you need to register the card or if they provide the zip code.
If you are still having issues with your payment card, please contact your bank first and then contact us at email@example.com for more further trouble.
Received an e-mail with a promo code and want to know how to apply it to your first order? It's super easy!
After adding the Umami order to your shopping cart (Please make sure that the size of the Box is within the coupon code limitations), you can find the COUPON OR GIFT CODE box below the total.
Yes! Follow us at @TheUmamiNinja!
And make sure to hashtag a pic of your order at #umamininja so that we can share your photos with our community!
We are happy to work with influencers like you to spread the experience with Umami Ninja! If you are interested in receiving a free box to review, please include the following information in your email to firstname.lastname@example.org:
1. Full Name
2. Links to Blog and/or Social Media Channels you will be posting to
3. Links to any relevant past reviews you've done of other boxes
4. Any other information you think would be helpful in our decision making
Due to our limited resources, we only accept reviewers that we feel are a good fit for us. However, if you would still like to purchase a box and do a review, feel free to send us the completed review so we can share it via our channels!